How to Make A Booking
To book your trip simply choose a Start Date and complete our online booking form. Once your payment has been processed, an automatic booking confirmation will be sent out to you. Our reservations team will email you a Booking Voucher, plus all the necessary information about your trip. All payments are processed via the International Stripe Payment Gateway – let’s just say it’s a safe online payment.
Flexible Deposit
Trips do book out!
– If your start date is more than 40 days away, you can secure your spot by paying a 10% deposit. Simply select the ‘deposit’ option when you check out. We’ll hold you a spot on your chosen start date, make arrangements for your trip.,and send you a link to pay the remaining amount.
– The balance must be paid in full at least 40 days prior to your tour start date. If you are booking within 40 days of your start date the deposit option is not available so you need to pay the full amount of the tour fee.
Please understand we reserve the right to cancel your booking if payment has not been received in time.
Changes to Start Dates & Cancellations
If you need to amend your start date, contact us! Amendments to bookings are subject to availability.
You can also swap your tour for any other tour that costs the same or higher than your tour (extra payment may require).
When making amendments a new tour start date must be selected. The new tour start date must be within 6 months of the original tour start date. If we’re able to change your start date we’ll send you a revised Booking Confirmation.
– If you tell us more than 28 days before your start date than it’s free to do this.
– Amendments made 28 – 15 days prior to departure will be subject to a $50 change fee.
– If it’s within 14 days then there will be a $200 charge.
25th Mar 2020 *In light of the COVID-19 outbreak, date changes can be made for free up until 14 days before. This term applies for anyone booked to travel on tours between March 10th and July 1st 2020.
– Cancellations of bookings 40-days or more: No additional fee. You will not need to pay the full amount but the 10% deposit is non-refundable.
– Cancellations within 40-days prior to arrival or ‘no shows’ will incur a fee of 100% of the indicated price.
Deposit only payments and add-ons such as extra nights or transfers are non-refundable.
Age Restrictions
We offer backpacker-style tours, designed for persons aged 18 – 39 years. Unfortunately, persons under 18 years cannot travel with us.
Travel Insurance
Travel insurance is a requirement for all our trips & tours. Please check your policy documents thoroughly to ensure you are adequately covered for the duration of your time overseas. To choose a policy visit our Travel Insurance page.
Travel Documents
It is your responsibility to ensure you have the necessary travel documents for your trip, including valid passport and visa. For entry into most countries, you will need to have at least 6 months of validity left on your passport from the date you intend to leave that country. Please check entry requirements for the country you plan on travelling to.
Reschedule Trip or Cancellations
At times, Grabatour Travel may be forced to cancel a trip start date, in which case a revised trip date will be offered to you. (Reasons may include, but are not limited to, weather and safety conditions etc). We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights. If this occurs and it is not possible for you to participate in a Tour with a different start date we will offer a full refund, however, you shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances.
General Conduct & Behaviour
Your enjoyment and safety is our main concern, and we want you to have a great time. However, the antisocial/abusive/dangerous behaviour will not be tolerated. We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group – in which case no refund will be given and you will have no claim against Grabatour Travel.
Acceptance of Risk
By booking your tour with Grabatour Travel, you acknowledge that the nature of travel is adventurous and participation involves a degree of personal risk. In some cases, you may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use all available information in assessing whether the itinerary should operate and group leaders will always be with you during group activities to advise on best practice with regards to safety however there may still be inherent risks due to the nature of the activity and you need to take all reasonable precautions at all times. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel. You will also need to sign a Participation Form on starting the tour. Note: The consumption of alcohol is at your own risk and we will not be held liable for any incidents that occur to you under the influence of alcohol. If you chose to drink alcohol at any time during the tour then you accept all responsibility for your own safety and that of your belongings.
Booking Policy – Limitations of Liability
Grabatour Travel cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however, we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of Grabatour Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.
