How many people travel in a group?
The majority of our tour groups consist of between 10 and 15 people. Having a small group size not only means we can offer a more personalised service, but it also gives us access to more destinations, activity and accommodation options.
How fit do I need to be?
You don’t have to be an athlete to travel with us – all walks and activities are optional and there is something for everyone.
What does the Tour Leader do?
Each group is accompanied by a Local Tour Leader to inform, enthral and entertain you with facts, stories and unbelievable insight into the local culture. They will also book your accommodation and recommend top notch things to do every step of the way. Our guides are consistently one of the most highly-rated features of our trips – just ask any traveller of ours! They will become a good friend and source of support to you.
Are airfares included in the tour?
Our travellers come from all over the world, so unfortunately we can’t include a standard airfare. We can help you find great flights though. Simply get in touch and we will help you find the best deal to suit your travelling plans.
Who travel with us?
We offer gap year & adventure tours for travellers aged between 18 and 35(ish) from all over the world. Whether you’re traveling solo or with a close friend, you’ll meet heaps of awesome people on the first day of each tour.
Is it ok to travel alone on Grabatour?
Absolutely, that’s the beauty of small group travel. You will make friends quickly with other travellers and your Tour Leader will become a good source of support to you along the way too!
What will I eat whilst in Southeast Asia?
Western food is sparse outside the main centres so come open-minded about eating local food. At our stops we will recommend tasty restaurants but when you get into local villages and homestays be prepared to eat simple local fare, with maybe the odd wild-card ingredient (which is part of the fun!). Supermarkets are not the norm but we will point out places where you can stock up on food for the day. Depending what you eat, you can spend $5 – 15 a day on food.
Please note vegetarian meal options may at times be limited for choice but there is always rice, noodles and soups, and excellent fruit and vegetables are plentiful at the local markets.
Help - I just tried to book but my payment failed.
First step – please check with your bank as to whether you have sufficient funds or if there is a block on international transactions.
If your bank says there shouldn’t be a problem their end, then send us an email or give us a call.
How do I get a visa? Can I get one upon arrival?
Since visa requirements vary depending on where you’re coming from and where you going, we recommend that you contact the appropriate embassy in your country of origin. For a general overview, you can find information on passports, visas and immigration in the Travel Guides.
Do I need travel insurance?
There is no travel insurance cover included in the price of a GRABATOUR Trip but adequate and valid travel insurance is compulsory to travel with us.
Our preferred insurance provide is World Nomads Travel Insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.
Booking With Us
Our groups fill up fast, so the earlier you book the better.
If it’s more than 28 days before your start date you can reserve a space on a group by completing a booking and paying a $200 / £100 deposit. Full payment must be made at least 28 days before your start date.
If you’re making a new booking within 28 days of your start date you’ll need to pay in full to confirm your space.
Stuff happens, plans change, so if you can’t travel for any reason you can move your date to any date in the future. Or even just ‘open date’ your booking and decide your travel date later. You can also swap your tour for any other tour.
If you tell us more than 28 days before your start date than it’s $50 charge. If it’s within 28-14 days than there will be a $100 charge. We do not accept start date amendments within 14 days of tour start date.
How much spending money will I need?
Australia: If you’re on a Working Holiday Visa and plan on staying in Australia for at least a few months then we recommend arriving with at least $3000 / £2000 or appx AUD $5000.
South East Asia: Our trips in Asia range from 9 to 18 days. All activities, accommodation, transport and some meals are included so you’ll just need money for extra meals, drink, shopping and onward travel. We recommend bringing at least $400 / £300 spending money.
What’s the best way to access my money?
Australia: If you’re on a WHV then we’ll open up a local Bank account for you. So we recommend transferring your money into your new Aussie bank account (we recommend Transfer Wise). That way you’ll avoid international bank fees.
South East Asia: It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout all our destinations so it’s easy to get access to cash. Some places accept credit card but not all.
Before You Go
Backpack or a Suitcase? And how much should I bring?
We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. And because it’s often quite hot in our destinations dragging around a huge suitcase is not cool !
When is the best time to travel?
We operate our trips 12 months of the year. Although our destinations have different seasons that can bring different weather there’s no real ‘bad’ time of year to travel with us!
Once you book you’ll be prompted to download the Trip Notes and Brochure, which has all the important information you’ll need for your trip with us including stuff to get sorted before you go, a packing checklist, your itinerary, country info and everything you’ll need to ensure your trip runs smoothly.
We provide a personal airport pick up on all our trips. You’ll get detailed info on where to go and who to meet once you book.
During Your Trip
How many people will be in my group?
Australia: Groups average 10-16 people with a max of 20.
South East Asia: Groups average 10-20 people with a max of 20. Occasionally we will run ‘double’ groups during busy periods in Thailand. Which can mean up to 36 people on one start date split between two Group Leaders.
What happens if I’m travelling alone?
In Asia most of our accommodation is twin or triple share, so we will put you in a room with someone of the same gender. Occasionally there are private room options for an extra charge.
What nationalities will be on the trip with me?
There will often be a mix of nationalities on our trips, especially in Asia. i.e. UK, European, Australian, New Zealand, American, Canadian, South American etc
Will I get by without knowing the local language?
In the majority of places we visit the locals speak English. We’ll also teach you some key words and phrases to help you get by and have more fun!
After Your Trip
A big part of the Grabatour Travel difference is our after trip support. Your Group Leader will spend enough time as needed to ensure you are comfortable and confident with where you’re going next. And can organise and book whatever you need including any other transport, accommodation or trips you may want. We’ll also provide 24/7 support and advice after your trip and will always be there to help when you need it.
We understand that sometimes plans change. So if, after you have made a booking you wish to change your date of departure, you can. This date change is $50 if made more than 28 days before your start date. If made within 28-14 days, an administrative fee of AUD $100 is applicable.
If you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We cannot transfer your booking to another person.
Cancellations & Refunds
If you want to cancel your booking and not travel with us at all, the following charges will apply:
If you cancel more than 14 days before your start date there is a 20% cancellation fee of the indicated price.
If you cancel 14 days or less before your start date there is a 100% cancellation fee of the indicated price.
Payments are transferrable under certain conditions, however refunds can only be issued upon cancellation of a booking.
No cancellation fees will be waived as a result of the following:
Injury or sickness, delayed, rescheduled or missed flights, climatic, social or political problems, pandemics, epidemics, bird flu, swine flu, leprosy, shingles, pink eye, rickets or chapped lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms.
Changes in Itinerary
Sometimes it rains or something happens and we need to change the itinerary. If due to circumstances beyond our control we are unable to offer a particular inclusion, we will do our best to replace it with a different inclusion of equal or greater value.
All we ask is that you act responsibly and respectfully. We reserve the right to ask anyone who is causing trouble to leave the group. In the event you are asked to leave the group no refund will be given.
Grabatour Travel will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for all Asia trips and highly recommended for Australia.
Limitations of Liability
We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute. The responsibility of Grabatour Travel as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.
Your Privacy & Security
We will not share your contact details with any third-parties or retain your credit card details for any purpose.
When you make a booking on our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for securing websites.
Why We Need Your Data
Our tours are for travellers over the age of 18 years old. To confirm your eligibility for our tours we need to know your date of birth. Our local staff also record your date of birth for any birthday celebrations that may occur during our tours, and if there were any medical emergencies during your trip, date of birth information is often needed.
Our services include applying for visas, and organising overseas travel, so it is necessary to hold & store passport information.
Medicare information and Tax File Number information is applied for by Grabatour travel, and so we receive this information to pass on to you, and store this information so we can provide it back to you when you seek medical attention or work respectively.
We have a certain liability for your safety, and knowing if you have a medical condition that requires special consideration is necessary.
Requesting Deletion or a Copy of Your Data
The Grabatour Travel tours are group experiences where you meet people and make friends. Unless you request that we delete your data, we retain your your data after you finish your tour to keep in contact and so that if you book further trips with us, we have information such as people to contact in emergency and dietary requirements on file.
If you booked directly through us and you don’t want us to retain this information, you can request deletion of data from our site here (contact us). Fill in your email address, and clearly state ‘I request deletion of my personal data’. This request will be sent to our staff, who will contact you to confirm deletion. Once this is done, we will delete all of your personal information from our databases within five business days.
Similarly, if you have made a booking through us, you can obtain a copy of all information we have for you on our databases by contact us.
If you have booked through an agent, you need to request for deletion/copy of data through the agent you booked through.
In addition, any email we send you has an unsubscribe link where you can request we remove you from specific or all email lists. This does not remove your data from our databases.
Please note that the below information is of a general nature and visa requirements can change, so it’s always best to check with your local embassy or consulate before travelling. If you’re unsure of your visa requirements or need further help just contact us.
VISAS FOR AUSTRALIA:
You must have a valid visa to enter Australia. Most of our Oz Intro group members get either a 12 month Working Holiday Visa or a 3 month Tourist Visa. We can organise either of these options for you. Just let us know when you book.
A Working Holiday Visa allows you to stay in Australia for up to 12 months. You are legally allowed to work with a WHV for each employer for up to 6 months, or 12 months in two different locations. Once our visa has been approved you have 12 months to use it. You must be 18-30 to get a WHV. Or 18-35 if you’re from Canada or the Republic of Ireland.
You can apply for a 2nd WHV if you complete 88 days of seasonal work in regional Australia and 3rd year WHV if you complete 6 months of seasonal work in the second year. We’ll give you lots more info and help with 2nd year visas during Grabatour Australia.
VISAS FOR THAILAND:
Most nationalities including the UK, Europe, Australia, NZ, Canada, USA, Scandinavia and Brazil do not require a visa for Thailand. As long as you have a passport with at least 6 months validity then you will receive a 30-day visa exemption on arrival. However some nationalities (e.g. Colombian, Mexican) must apply for their visa beforehand.
VISAS FOR VIETNAM:
Depending on your nationality and how long you’re planning on staying in Vietnam there are a few options:
Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland, Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days. If you want to stay longer than 15 days then you can apply for a 30-day visa online here: https://evisa.xuatnhapcanh.gov.vn/
If you’re not from one of the countries listed above then you’ll need to apply for a one month visa at a Vietnamese Consulate nearest to you before you arrive. This requires submitting an application form along with your passport, passport photos and paying a fee which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam.
There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com. They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter. A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1 or 2.
Arrival Information/Early Arrival
It’s best to arrive on the actual start date. There are no activities on the first day, so you can arrive at any time. If you do arrive early we’ll still pick you up from the airport and will book you into the hostel from the day you arrive. Extra nights will be approx. £8 / $15 per night for a multi-share room and can be pre-paid with your agent or paid on arrival.
It’s important to check your visa requirements before entering Vietnam.
Some nationalities including the UK, France, Germany, Spain, Italy, Sweden, Finland, Denmark, Norway can enter Vietnam without a visa for a maximum of 15 days.
Other nationalities or those wishing to stay longer than 15 days need a visa for Vietnam and have two options:
Option 1: Apply for a one month visa at a Vietnamese Consulate nearest to you before you arrive. This requires submitting an application form along with your passport, passport photos and paying a fee, which starts at $60USD for a single entry one month visa. Please allow at least 2 weeks processing time for this visa.
Option 2: Apply for a Visa Invitation Letter that is emailed to you, which you then print and bring with you to Vietnam. This letter allows you to fly into Vietnam and pick up your Visa on Arrival (VOA) at the airport. This VOA is for one month and is at a cost of $25USD for a single entry and $50USD for a multiple entry and needs to be paid in USD cash on arrival in Vietnam. There are a variety of websites that will provide you this Visa Invitation letter such as www.myvietnamvisa.com They will require you to submit an online application form and pay a fee of approx. $20USD. Please allow at least 4-5 working days processing time for the Visa Invitation Letter.
A VOA is not available to those arriving into Vietnam overland. If you plan on arriving overland you’ll need to go with Option 1.
Please note that while the above information is currently accurate, visa rules can often change so it’s always best to double-check before departing. If you’re unsure of your visa requirements or need any help just contact us.
Do many people travel alone?
Yes. Lots of people who go to Vietnam are travelling solo. But by doing GRABATOUR Vietnam you’ll be part of a group, so it’s a great way to meet people and make friends!
When is the best time to visit Vietnam?
It’s always a good time to go travelling in Vietnam. Most months of the year you will experience both sunshine and possibly some rain. It’s usually quite hot and humid most of the time, but it can occasionally get cold, especially in the north of Vietnam between November and February, so it’s always best to bring a couple of warm layers with your summer clothing.
How much spending money will I need?
All your activities, accommodation, transport and some meals are included with GRABATOUR Vietnam, so you’ll just need money for some meals, drinks, shopping and any onward travel. We recommend you bring at least £300 / $500 spending money.
How will I access money while I’m away?
It’s best to take a Visa or Master Card debit, credit or travel money card. There are ATM’s available throughout Vietnam so it’s easy to get access to cash. Some places accept credit card but not all.
Is there Wi-Fi throughout the trip?
All accommodations we stay at have free Wi-Fi available. Vietnam’s network quality is often lower than you’re used to but you can generally connect and do basic stuff.
What luggage do you recommend?
We always recommend travelling with a backpack and packing light! 10-20kgs of stuff should be plenty. It’s generally quite hot in Vietnam so dragging around a huge suitcase is not much fun. There is luggage storage at the airport or at some accommodations if needed.
What plugs do they use in Vietnam?
Vietnam generally uses a flat or round 2 pin socket the same as most of Europe. It’s always best to grab yourself an appropriate adaptor if needed before you go.
Where should I fly into/out of?
The tour begins in Hanoi so you would look to arrive at Noi Bai International Airport. However, the tour ends in the south in Ho Chi Minh City so ideally you would look to fly out of HCMC International Airport! Sometimes though it is cheaper to do a return ticket in and out of Hanoi so if that’s the case just give yourself an extra day at the end of the tour and you can jump on an internal flight up to Hanoi to catch your flight home.
When are tour dates released?
Generally, our tour dates for Ultimate Vietnam run every 3 weeks on Mondays throughout the year with a short break in February and over New Year. They are released approximately 11 months in advance, so for plans far in the future just be sure to check in with us around then to see the exact dates.
Can anyone book this tour?
GRABATOUR Vietnam is limited to people aged between 18 – 39 years of age. We welcome people from any country. We accommodate solo travelers, couples as well as small groups of mates.
Is Vietnam a safe place to visit?
Vietnam is a safe place to visit, as long as you follow some basic health and safety guidelines and have respect for the local people and culture. The most common dangers in Vietnam are sunburn, dehydration and hangovers, however travelling in a group with Grabatour Vietnam makes it even safer! Our tour guides have travelled extensively, and will share their experience, local knowledge hangover-cures with you.
Do I need travel insurance?
Travel Insurance for Vietnam is compulsory to join GRABATOUR Vietnam. Your Group Leader will ask to see proof of your cover before your trip begins. You can organise a quote and policy for yourself here:
What is the process after I book Grabatour Vietnam?
After booking you’ll be contacted by the reservations team, who you can email with your questions at any time. We’ll email you a confirmation of your booking and then all you have to do is arrange travel insurance, visa and your flight to Vietnam – we’ll take care of the rest! Two weeks before your start date we’ll also send out the “Grabatour Vietnam Brochure” file with heaps more info for you!
What happens if my flights are delayed?
No worries, if your flights are delayed just email us or give us a ring/email us and we’ll adjust your booking.
Do I need vaccinations?
Nobody wants a portion of food or a bite from a mosquito to ruin the trip of a lifetime … so plan ahead and get your vaccinations sorted before you make the trip. This is a rough guide to want you have to plan against with Vietnam in mind and some of the vaccinations listed are taken care of during childhood so check with your GP before you go and book anything, just to make sure you need the jabs!
Hepatitis A and B – two separate diseases with a vaccination that can be taken together or separately. Both diseases are pretty awful so tick this one off!
Typhoid – highly recommended and transmitted by dodgy food or water. Get it and forget about it!
Tetanus, Pertussis & Diphtheria – It’s best to have an updated tetanus jab and the others come along with the package.
Measles Mumps and Rubella – one of the childhood immunisations that you might not need so check your immunisation record with your GP.
Flu – get a flu shot if you think it’s necessary or ask your doctor for more information.
Malaria – inland Vietnam has malaria whilst the coast doesn’t.
There are a couple more that can be recommended but aren’t essential so we’ll say it again – check with your GP!
Ideally, you should organise all this plus a trip to your GP (General Pratitioner) 6 to 8 weeks before your departure. Some vaccination need 2 or more shots.
Is Oz Gap Year & Oz Adventure for anyone?
Yes, anyone can book this tour. Depending on your purpose to travel to Australia there are various visa options.
If you are planning to work in Australia, you are probably looking at getting a Working Holiday Visa. However, they are limited to certain nationalities and age groups. You must be aged between 18 – 31 years and be a passport holder of the UK, USA, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Vietnam or Sweden.
If you are not a passport holder of any of the above countries, you may still participate in our Oz Adventure program, however you cannot undertake any paid work whilst in Australia and we would replace the work and mail support components of the tour with additional fun activities for you.
Do I need a visa?
Yes, you need a visa to enter Australia. Grabatour can arrange your visa for you when you book your package. The visa you choose will depend on the country you are from, how long you’d like to stay in Australia and whether you plan to work here. Here are your options:
3-month Tourist Visa
6-month Tourist Visa
12-month Working Holiday Visa – Ages 18 – 30yrs
What do I need to plan for my trip to Oz?
Travelling to Australia with Grabatour is easy! Here’s what you need to do:
Arrange a Working Holiday Visa if you’d like to work in Oz or tourist visa, otherwise let us do it for you (fee will be applied)
Book your Grabatour Sydney Gap Year Package or Oz Adventure plus any other Grabatour trips & tours
Book your flights to Australia
Arrange a travel insurance policy by clicking here
Pack your bag, grab your passport & camera and jump on that plane!
How much money do I need to take with me?
You must have access to sufficient funds to support yourself for the initial stage of your holiday in Australia and you may be asked to show evidence of this upon arrival. We suggest arriving in Australia with an equivalent of at least AU$5000. The amount you need will depend upon your travel plans and the length of stay in Australia.
I’m travelling alone, how do I meet people?
Grabatour Sydney Gap Year & Oz Adventure is designed to help you make friends as soon as you arrive in Australia! Most people doing Grabatour Sydney arrive alone and stay in touch with friends from the group for the rest of their trip. You’ll spend your first week having loads of fun and getting to know each other. After the week is up we can advise you on how to find a shared apartment in Sydney or continue travelling Australia together.
How far ahead should I book Grabatour Oz?
We recommend that you book your Grabatour package sooner than later as dates do book out, but no worries if you’re late to make plans, we can help you out with last minute arrival arrangements.
What happen after I book the tour package?
After booking you’ll be contacted by a Work & Travel Expert at Grabatour who you can email with your questions at any time. We’ll email you a confirmation of your booking with accommodation details and an Airport shuttle bus voucher. All you have to do is book your flights and we’ll take care of the rest!
How does the Airport transfer work?
We’ll pre-arrange your Airport Shuttle and email you a voucher with details instructions and contact number in case you get stuck. Your driver will be waiting at the ‘Meeting Point’ in the Sydney Airport arrivals area, just outside the customs area. You’ll be dropped-off at your hostel in no time.
What happens if my arrival date changes or my flights are delayed?
No worries if your flights are delayed, just email us or give us a ring. We will let the hostel know and arrange an adjusted airport pick up!
Plans can change and we’ll try to help as much as we can. Click here to read our full booking policy.
How do you help me find jobs in Australia?
Upon arrival, our Work & Travel Experts will spend time with you to establish what kind of jobs you’re looking for and where and when you’d like to work. We’ll review your CV and help you adapt it to suit Aussie employers. We’ll provide you with access to our job database, so you can begin applying for jobs at your earliest convenience. If at any time you need some guidance just swing by and have a one-on-one session with one of our representatives who can help you out in your job search!
Do I need a travel insurance?
Yes, its very important. Travel insurance is not included in your package but can be arranged easily by clicking here.
Can you help me plan my trip around Australia?
Our Work & Travel Experts have been everywhere and seen everything in Australia, New Zealand, Fiji & Southeast Asia! We can plan or book everything for you and are happy to give you unbiased travel advice! No matter where you want to go and how you want to get there we’ll be able to help plan out the adventure of a lifetime for you!
What training courses will I need to apply for jobs in Australia?
In Australia, Health and Safety laws require that workers in certain professions (including Hospitality & Construction) undergo compulsory basic training and become certified to be eligible for employment. All hospitality staff must hold certification known as an RSA (Responsible Service of Alcohol) before being eligible for employment on licensed premises. You will also need RGS (Responsible Gambling Services) certification to work in premises with gambling facilities. To work on a construction site it is a requirement that you hold an OH&S General Induction Certificate or “White Card” as it’s commonly known. We can book you onto all necessary training courses after Grabatour Oz.
What is Medicare and who is eligible?
Medicare is Australia’s governmental public health policy. If you are on a Working Holiday Visa you may be eligible to be covered by Medicare for the duration of your stay in Australia. Medicare is an add on, not a replacement for any other insurances you may have so you still need to have valid travel insurance! Citizens of the UK, Sweden, Finland, Norway, the Netherlands, Belgium, the Republic of Ireland and New Zealand are covered for the duration of their approved visa time in Australia. Citizens of Malta and Italy are covered by Medicare for a period of 6 months from their date of arrival in Australia. All other countries unfortunately are not eligible for Medicare support but as long as you have travel insurance you’ll be covered!
Can you help me to find a place to stay in Sydney?
Yes. We offer furnished shared accommodation tours to help you find a great place to live around the city for the duration of your stay. Grabatour has access to a large selection of flats, apartments, serviced apartments and houses available for rent in a variety of Sydney suburbs. Stay 4 weeks to 1 year spending an average of $175-$350 per person per week. We’ll organize a free escorted tour of these properties for you whenever it suits you!
How can I get a second year Working Holiday Visa extension?
To obtain a 2nd year visa extension, you must complete three months (or 88 days) of work in a regional part of Australia. Grabatour Team can assist you in your 2nd year visa jobs search and lots of 2nd year visa jobs are available on https://www.backpackerjobboard.com.au/
How can I transfer my money from home?
If you transfer money through your bank, you could end up losing hundreds of dollars in fees. We recommend Transfer Wise with some benefits below:
Save money on transfer fees
Get better exchange rates
Free to sign up and compare with your bank
Faster International Payments
Tax Refunds in Australia
As a working holidaymaker in Australia you may be eligible to receive a tax refund. Our tax refund experts will help you with everything, so you’ll get the maximum refund possible. When you leave Australia, we can also help you claim your superannuation refund too.